1. Order Processing
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- All orders received before 12:00 PM (AEST) on a business day will be shipped the same day.
- Orders placed after 12:00 PM (AEST) or on weekends/public holidays will be processed and shipped on the next business day
2. Shipping Methods
- Domestic (Australia): All orders are shipped via Australia Post Express for fast and reliable delivery
- International: We ship worldwide via Australia Post International. Customers can choose between regular or express shipping options at checkout.
3. Tracking & Delivery Timeframes
- Tracking numbers are provided for all shipments, allowing you to monitor your order’s progress.
- Estimated delivery times:
- Australia (Express): 1-3 business days
- International (Regular): Varies by location (typically 6-15 business days)
- International (Express): Faster option, usually 3-7 business days
- Delivery times are estimates and may be affected by external factors such as postal delays, peak periods, or customs processing.
4. Responsibility & Customs
- Once an order has been shipped, responsibility for the package transfers to the customer.
- We are not responsible for delays caused by Australia Post, incorrect shipping details provided by the customer, or customs-related issues.
- International Orders: It is the customer’s responsibility to ensure that the products purchased are legal in their country. We do not take responsibility for any orders seized, delayed, or rejected by customs. No refunds will be issued in such cases.
5. Address Accuracy
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- Please ensure that your shipping address is correct before finalizing your order.
- We are not responsible for orders shipped to incorrect addresses provided by the customer.